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Terms & Conditions

Mr Garden is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.

Our Contact details:
Phone: 855 666 7156

Email: service@mrgarden.net

Please note that these Terms & Conditions apply to all orders directly placed on this web site. Please ensure that you understand the Terms & Conditions prior to purchasing.

Making A Purchase

This could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Please read the descriptions for indications of current stock availability and color range available. These provide a general guide only.
We currently only deliver within the United States while Alaska and Hawaii are not included.
In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Time

Your order should normally reach you within 4 to 5 working days (excludes Weekends and Public Holidays) of receipt of your order, but could take up to 7 working days (excludes Weekends and Public Holidays) to reach you. There may be additional processing delays over the Easter, Christmas & New Year periods. The quoted delivery time also includes the time required for processing the order. All deliveries are subject to stock availability.

Shipping and Handling

We currently only deliver within the United States except Alaska and Hawaii. All Shipment & Packaging Costs are per order, so are fixed regardless of how many items you purchase.
Any charges, costs and expenses incurred after dispatch are the responsibility of the purchaser. We provide several ways of shipping: UPS, USPS and FedEx. A signature will be required on delivery, so there needs to be an adult available at the delivery address.

Back Orders

If an item is not in stock, we will back order it for you, unless the item has Limited Availability, and therefore cannot be back-ordered. You will always be emailed (if the delay is likely to exceed our normal delivery period), with the option to remove this item form your order or cancel your order if you would rather not wait. If you wish to remove the item or cancel your order, a refund will be made to your credit card or PayPal account for the item being removed or the full value of the order if the whole order is being canceled.

Returns

Any products in good condition can be returned and we’ll arrange the refund. You must contact us first if you don’t want the products any more. We will deal with your requirement at the first time. A refund will not be given if the product is broken or until we receive your return.

Limitation of Liability

1、To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
2、We are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms and Conditions.
3、We only supply goods for domestic and private use. We make no warranty or representation that the goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

Changes to the Service and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If we are required to make any changes to Terms and Conditions pertaining to the sale of goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

Credit Card Security

We use PayPal payments and Authorize payment. These both use Secure Sockets Layer (SSL) technology for your security. You will see a Locked Padlock in your Internet Browser. The payment information is encrypted using 128 bit encryption.

Tax Charges

For orders made from California State, they are charged 8.5% tax.

Reaching Us

We can only respond to inquiries about items that are currently available for sale on this web site or inquiries about outstanding orders and problems with orders.
E-mail is our preferred method of communication, as a more efficient and faster way to serve our customers. Customer Service is open through the week excluding Public Holidays. If you need to reach us, please email us at service@mrgarden.net.
Alternatively, you can call on 855 666 7156. Our phone line is open from 8:00am to 9:00pm Monday to Friday and 8:30am to 5:00pm on weekends.

Cookie Policy

Cookies are small data files which are placed on your computer or other device used for web browsing. This website uses essential cookies to keep track of the contents of your shopping cart and to store information required during the purchasing and checkout process (excluding Payment Information which is securely handed by our 3rd party payment processors), and to collect information. Please note that cookies are not harmful to your computer. We do not store personally identifiable information such as credit or debit card details in cookies that we use. You can adjust settings in your web browser to control the level of cookies usage on your computer. If you block essential cookies, you may be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used for:
Essential operation of the website; particularly taking and fulfilling customer orders
Administering and enhancing the site and service
Disclosing information to third-parties only for goods delivery purposes
Analysing data such as visitor numbers and sales through Google Analytics (personal information is not given out)

Testimonials

We reserve the right to publish any comments received from customers, on our Testimonials section within our web site. The comments may be published in full or in part. The customer's e-mail address or postal address will not be revealed. If the customer does not wish for the comments and name to be published within our web site this must be clearly stated in any written correspondence to www. mrgarden. net.